CoachingTrackr - FAQ (Frequently Asked Questions)

Version 1.0 | Last updated: January 19, 2026

General
Privacy & Security
Subscription & Costs
Features & Functions
Technical Questions
Workflows
Migration & Switching
Support

General

Q: Does CoachingTrackr work offline?

A: Yes! The app works completely offline. All data is stored locally on your device. Once you are back online, changes are automatically synced with iCloud.

Q: Can I use CoachingTrackr on multiple devices?

A: Yes! You can use CoachingTrackr on your iPhone, iPad, Mac, and Vision Pro with the same Apple ID. All data is automatically synced via iCloud.

Here's how it works:

Log in to all devices with the same Apple ID
Enable iCloud Drive in Settings
Install CoachingTrackr
Data will be synced automatically
For purchases: “Restore purchases” (only necessary once)

Q: Which languages are supported?

A: CoachingTrackr is currently available in German.

Planned for future updates:

English
French
Spanish

The app follows iOS localization standards and automatically adapts to the system language.

Q: Is there an Android version?

A: No, CoachingTrackr is developed exclusively for Apple platforms and uses Apple-native technologies:

SwiftUI for the user interface
CloudKit for synchronization
CryptoKit for encryption
Apple Keychain for key storage

An Android version is not planned.

Data protection & security

Q: Is my data secure?

A: Yes! CoachingTrackr uses multi-layered security:

Standard data:

✅ Encrypted transmission via TLS/HTTPS
✅ iCloud encryption at rest
✅ Encrypted backups

Private notes (medical history/diagnosis):

✅ End-to-end encrypted with AES-256-GCM
✅ Keys only on your devices
✅ Even Apple cannot read this data
✅ Synchronized across devices (encrypted)

Access security:

✅ Face ID / Touch ID lock
✅ Automatic screen lock
✅ Privacy screen when switching apps

Q: Can anyone access my encrypted notes if I lose my device?

A: No! The encryption keys are linked to your Apple ID and stored in Apple Keychain.

Protection mechanisms:

Device passcode/Face ID required
Apple ID authentication required
Encrypted key in Keychain
No access without all 3 factors

If lost:

Lock device via iCloud
Or: Completely erase device (via “Find My”)
Data remains stored in iCloud in encrypted form
On new device: Log in → Data is restored

Q: Is CoachingTrackr GDPR-compliant?

A: Yes! The app meets all GDPR requirements for coaching software:

Art. 9 - Special categories of personal data:

✅ Health data (medical history) is end-to-end encrypted
✅ Explicit consent upon first use
✅ Revocable at any time

Art. 15 - Right of access:

✅ Complete data export as JSON
✅ Decrypted copy of private notes possible
✅ Structured, machine-readable form

Art. 17 - Right to erasure:

✅ Soft delete with recycle bin (30 days)
✅ Permanent deletion possible
✅ Cascaded deletion of all linked data

Transparency:

✅ Clear privacy policy in the app
✅ Security notices for sensitive actions
✅ Consent dialogs before data processing

Subscription & costs

Q: Do I need a subscription?

A: No! The free version is fully functional.

Free version (free of charge):

✅ Up to 3 clients
✅ Up to 3 sessions per client
✅ All basic features
✅ Encrypted private notes
✅ iCloud synchronization
✅ PDF export
✅ Calendar integration
✅ Unlimited tasks
✅ Unlimited organizations
✅ Unlimited documents

Pro version (optional):

✅ Unlimited clients
✅ Unlimited sessions
✅ Priority support

Q: How much does Pro cost?

A: Three options to choose from:

Subscription	Price	Benefit
Monthly	$6.99/month	Flexible, cancel anytime
Annual	$69.99/year	~16% discount (~$5.80/month)
Lifetime	$149.00 one-time payment	Pay once, use forever

Recommendation:

Lifetime: Best value! Cheaper than monthly after 19 months, cheaper than yearly after 2 years
Yearly: Ideal for coaches with an established practice
Monthly: Perfect for testing or seasonal needs

Features & Functions

Q: Can I see sessions in Apple Calendar?

A: Yes! CoachingTrackr syncs sessions to Apple Calendar. Changes to sessions are automatically updated in the calendar.

Activation:

Settings → Calendar
“Enable Apple Calendar sync”
Select target calendar (e.g., “Coaching”)
Enable reminders (optional)

What is synced:

✅ Session title
✅ Date and time
✅ Duration
✅ Location (for in-person sessions)
✅ Reminders (24 hours/2 hours/30 minutes in advance)
✅ Notes (topic/focus)

Q: Can I save documents in the app?

A: Yes! CoachingTrackr has a complete document management system.

Supported file types:

✅ PDFs
✅ Images (JPG, PNG, HEIC)
✅ Office documents (Word, Excel, Pages, Numbers)
✅ Text files

Features:

Upload files
Take photos directly
Import from other apps
Create folder structure
Integrated preview
Tags for categorization
Link to people/coaching sessions

Storage location:

All documents are stored in iCloud Drive
Counts toward your iCloud storage quota
Synchronized across all devices

Q: Can I export session reports as PDFs?

A: Yes! Professionally formatted PDF exports are integrated.

How it works:

Open session
Share button (toolbar) or ⋯ menu
“Export as PDF”
Select options:

Select sections (all/individual)
Include logo (yes/no)
Disclaimer

PDF is generated (1-3 seconds)
Share via email, messenger, files, print

PDF content:

Header with logo and coaching info
Basic information (date, duration, format)
All 6 documentation areas
Rating (stars, energy)
Financial information
Footer with disclaimer and contact details

Technical questions

Q: How much storage space does the app need?

A: Very little!

App size:

Download: ~50 MB
After installation: ~60 MB

**Data size (in iCloud): **

Without documents: 5-20 MB per coach
With documents: 10-50 MB per coach (depending on the number/size of PDFs)

Average values:

10 clients: ~5 MB
100 sessions: ~10 MB
50 documents (500 KB each): ~25 MB

Total: ~60 MB (app) + 10-50 MB (data) = 70-110 MB

Comparison:

WhatsApp: 200+ MB
Instagram: 300+ MB
CoachingTrackr: 70-110 MB ✅

Q: What are the system requirements?

A: You need a relatively recent Apple device:

iOS/iPadOS:

Version: iOS 18.0 or newer (iPadOS 18.0)
Devices:
iPhone: iPhone XS and newer (from 2018)
iPad: iPad Pro (2018+), iPad Air (2019+), iPad (2020+), iPad mini (2019+)

macOS:

Version: macOS 15.0 (Sequoia) or newer
Devices:
MacBook Pro (2018+)
MacBook Air (2018+)
iMac (2019+)
Mac mini (2018+)
Mac Studio (all)
Mac Pro (2019+)

visionOS: (in progress)

Version: visionOS 1.0 or newer
Device: Apple Vision Pro

Additional requirements:

✅ iCloud account (free)
✅ iCloud Drive enabled
✅ Internet connection (for sync)
⚠️ At least 1 GB of free storage recommended

Support

Q: Where can I find help?

A: Several support channels are available:

1. In-app help:

This user manual (Settings → Help)
Tooltips for important functions
Contextual help buttons

2. Email support:

General: support@coachingtrackr.app
Bugs: bugs@coachingtrackr.app
Subscription: billing@coachingtrackr.app
Response time:
Free: 48 hours
Pro: 24 hours (priority)

CoachingTrackr - Professional coaching management for iOS, iPadOS, macOS, and visionOS.

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